Payment of you invoices goes through the factorisation company Finqle.
When you see on the platform that you have been paid, but you have not received anything yet, it could be a possibility that the bank still needs one day to process your payment.
For example, pay extra attention to the weekends, in which the banks do not process payments. Do you experience that you have not received your payment within two days, after the platform stated to have paid you? Please double check your IBAN (bank account number) in your profile.
- Click on your menu and go to ‘persoonlijke informatie’ (personal information). Scroll down and find the information on ‘facturatie en betalingen’ (factorization and payments).
Is the IBAN (your bank account number) stated correctly in your profile? Please do contact us on firstname.lastname@example.org or via the chat.
Is the IBAN stated incorrectly? Please change this. The payment will be processed again. After adjusting, the payment will be send to the new IBAN that is known to us within 3 working days. Depending on the processing of your bank, you will receive it not later than the next working day.