It happens rarely, but it can occurs that something goes wrong with your ‘direct payment’, with the result that you will not receive your payment within 3 or 5 days after confirmation of the client. 

The payment of your invoices goes through the factorization company Finqle. The 2,9% that you pay for the choice of direct payment, is paid to Finqle. By taking over most of your debit risk as a freelancer, Finqle makes a fast payment possible. As explained in the Terms of Agreement, you sell all your invoices for (future) clients to the independent factorization company, Finqle B.V.
When checking out your shift, you will get two options regarding the payment of your invoice. When choosing ‘direct payment’, you will pay 2,9% after the client has confirmed your check out, in order to make Finqle transfer your payment to you within 72 or 96 hours.

The other option is waiting until the client has paid you. Even though you can receive your payment a bit later then expected, Finqle still carries your debit risk. After all, they are obliged to wait for the payment of the client with the risk of this never being paid or later than the deadline. Because of these reasons, unfortunately you cannot request a compensation or refund for the belated payment of Finqle. Despite your payment being late, you did still receive your many in a rapid manner. 

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