The payment of your invoices goes through the factoring/debitor company Finqle.
Whenever you choose for the option ‘wacht op betaling opdrachtgever’ (wait for payment of client) Finqle will automatically transfer the money as soon as the client has paid the full invoice. The clients on the platform receive a collective invoice every Tuesday and Friday. These collective invoices include the invoices of all the freelancers that have worked with them the previous week.
In most cases, the client has up to 14 days to pay the invoice after they have received it. Some clients however have a different payment term of 30 days. As soon as the pre-agreed payment term (14 or 30 days) has passed, Finqle will start sending them reminders on your behalf.
What if my invoice has expired?
If you have not received any form of payment, within the payment term of 14 or 30 days, it is understandable that you would like to know what’s going on. It is customary to give the client another 14 days to fulfil the payment. If your invoice has been expired for 14 days or more, we advise you to contact the client to check up on it yourself. The client receives a different reference number concerning the invoices than you do because of the collective invoices they receive. You can request this reference number concerning your invoice through a message to firstname.lastname@example.org or through our chat. Just send us the date of the shift and the reference number you can find in your financial overview.