We understand that there are serious situations where it wasn’t possible to make it to your shift and weren’t able to find a substitute in time. During the checkout you'll be able to share your no-show reason with the client.

If still possible, always try to find a substitute with the right skills and requirements;

If no suitable substitutes are found, contact your client as soon as possible before the shift starts to let them know your situation;

Within your no-show report, share your reasoning and try to come to an agreement.

How does it work?

During checkout, you can send a message to the client explaining why you weren’t able to show up to the shift. It is now possible to upload a document for proof, like a photo of you trying to get to your shift and having car trouble along the way, for example.

Based on this information, the client will make their decision, which you’ll also see in the app.

What happens after you’ve shared your reasons with the client?

The client has 7 days to make the decision to remove the no-show claim or keep it as is.

Once the client has made their final decision, the decision will be final and can’t be undone.