Once you’ve applied and have been accepted for a shift, you remain completely responsible for it. This means that it’s also your responsibility to find a substitute if you are no longer available to work the shift.
The Temper app allows you to quickly and easily seek a substitute who is already on Temper. However, you may, should you wish, find a substitute for your shift who is not currently on Temper. As with on-platform substitution, you must ensure that your chosen substitute has the skills, qualifications and equipment to perform the shift successfully.
Also note that any substitute you appoint outside of Temper must also have the right to work in the United Kingdom. Clients are ultimately responsible for ensuring right-to-work for all shifts, particularly in the case of off-platform substitution. This means that your chosen off-platform substitute must bring a UK or Irish passport, or Right to Work share code, to their shift.
Read the shift description carefully. Clients may require your substitute to be insured for liability. They can reject your substitute if they're not.
What are my responsibilities once I’ve found a substitute outside of the platform?
Due to the fact that you are the FreeFlexer who signed an agreement together with the client, this entails that you are completely responsible for the proper completion of the shift. If you find yourself a substitute outside of the platform keep the following things in mind:
You have to notify the client of the substitute coming to work the shift.
You have to complete the checkout.
You will receive the rating.
You are responsible for the ensuring your substitute is paid
You make the agreements with your substitute concerning presence, liability, and so on.
What if your substitute doesn’t show up or doesn’t meet the requirements according to the client?
If your substitute doesn’t meet the requirements of the shift according to the client, or does not show up at all, the client is able to give you a no-show and can demand compensation. If you didn’t discuss this with your substitute, the compensation will be your responsibility.