Open the shift page and scroll down to the requirements. Under ‘cancellation policy’, you can find the policy that applies to this shift.
The cancellation policy is determined by the client, who can choose between the following options:
Flexible: 24 hours
Default: 48 hours
Strict: 72 hours
Super strict: 7 days
The client determines the cancellation term per shift. This time period applies to both parties (clients and FreeFlexers). If a FreeFlexer wants to cancel when the window has passed, they are required to find a substitute. A client cancelling too late could entitle you to claim 50% of your expected income.
For example: Restaurant “Scallywags” has a cancellation policy of 48 hours. This means that the FreeFlexer and the client are both allowed to cancel the shift up to 48 hours before the start of the shift, without any consequences for either party.