If you’re cancelling a shift when the cancellation term is expired, you have to arrange a qualified substitute through our platform to prevent a no-show. This can be done in a couple of steps.

Step 1
Click on the specific shift which will open the shift details. On the right side you’ll see: ‘Not able to run this shift?’. When the cancellation deadline has passed, you can click on ‘Request substitute’.

Step 2
A new screen will appear which will make it clear that you would like to cancel the shift at the client. At the bottom of the page, there will be a button saying ‘Zoek een vervanger’. By pressing this you will place the shift back on the platform so that other FreeFlexers can apply for it. 

Tip: try to do this as soon as possible. This will increase the chances of you finding a qualified substitute quickly. Next to doing this, you can also place your shifts in one of our WhatsApp groups to share your shift with other FreeFlexers. 

Step 3
When you look at your dashboard, you will now see that you are trying to look for a substitute. It is now your responsibility to keep an eye on possible substitutes. The shift is only visible to FreeFlexers that are qualified and meet the requirements.

  • Keep an eye on your mail. We automatically send you a message as soon as a FreeFlexer has applied for your shift and wants to replace you.

  • The platform shows you exactly which and how many FreeFlexers have applied for your shift. These are all possible substitutes for you.

Step 4
When the FreeFlexers apply for a shift, they will appear on the specific shift page. You get to choose who will replace you. When you make your choice it’s important to keep in mind that the client is expecting someone that masters the same skills required for this shift as you have. Because you are responsible for the shift, you will receive the same rating as the person who has replaced you. 

Step 5
Your substitute will check out and receive a rating. In your profile you can see the percentage of your shifts you have had yourself replaced and what the average rating of these substitutes is. This allows clients to see whether you are arranging a suitable replacement.

Your replacement works for you, that's why you will receive an invoice afterwards as well. This invoice will state the costs of your substitute and the income you get from the client. That's why your invoice will end up being € 0,-. You do not have to pay anything, but do take this invoice with you in your administration.

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