Reliable ratings are an important part of a good functioning platform. The last couple of months we gathered feedback on this and we saw a huge opportunity to start improving the rating system. Read here how we did this.
The old rating system
Step 1: The FreeFlexer filled in the worked hours worked in the checkout after his shift. The FreeFlexer rated the client on a number of aspects, such as atmosphere in the workplace.
Step 2: The client checked the hours and rated the FreeFlexer on a scale of 1 to 5 stars. Optionally, the client indicated whether the FreeFlexer was on time and identified any areas for improvement.
Step 3: The FreeFlexer then received confirmation of the checkout and the star rating by email.
This could be done better in your opinion.
What needed to be done better?
From both the clients as the FreeFlexers we learned that the former rating system didn’t allow them to make a difference between ‘good’ and ‘great’. Because of this, top FreeFlexers were less visible and it was harder for clients to make the ‘best’ choice for them.
The skills needed for the job were endorsed per default at the checkout. Because of this, some FreeFlexers have skills added to their profile which they don’t fully master yet. As an example, some non-Dutch speakers now have Dutch as a language added to their profile.
Another feedback point was that FreeFlexers currently only receive the star rating as feedback, but little information on what this is based upon.
What has changed?
From now on a client can also give half stars instead of full stars only. This to support when the client thinks the work of the FreeFlexer was, for example, in between the 4 and 5 stars.
On top of that, the client has the option to add their reasoning for the rating by marking tips and tops for skills, performance and work attitude of the FreeFlexer.
What does this mean for you as a FreeFlexer?
The improvements to the rating system make it even clearer what the rating you get is based on. This gives you better insight into your strengths and the points where you can improve yourself. The tips and tops will be sent to you by email when your checkout is accepted. For now this will not be visible on your profile. We are working to include this in your profile in the future.
We believe that this will make the rating system fairer for clients and FreeFlexers. Transparent and reliable reviews are the foundation of a well-functioning platform. However, we are continuing to make this system even better.
I don’t agree with the rating they’ve given me
Only when you are sure that the client has made a mistake in the rating they’ve given you, it’s advisable to contact the client about this through an email. In most cases, we advise you not to contact the client about your rating. The reason for this is that a client should feel free in giving the rating they seem suitable and when this feeling is taken away it does more harm to the rating system than good.