These are the 10 most frequently asked questions about our platform. Click on the link and you'll find a short answer immediately.
How do I create jobs and shifts?
To post jobs on our platform you will first need to create a feature. Read how to do that in this article. After creating a job, you can place a shift. This article explains exactly how that works, including how you can post recurring shifts.
How do I accept a checkout?
Has the FreeFlexer finished his job and do you want to complete the checkout? In the top left menu you will find the heading Checkouts. Here you can approve the checkout, give it a review or make a counterproposal. Please note that you have 7 days to accept a checkout. Read all about checkouts here.
What cancellation policy can I apply?
When you publish a shift, you can indicate right away which cancellation policy you want to use for that shift. You can specify how many days before the start of the job both parties have to cancel without consequences. This can be from 24 hours to a week in advance. As a client, do you cancel outside the time limit? Then the FreeFlexer is entitled to claim 50% of the expected income. If the FreeFlexer cancels, he or she will have to look for a replacement. Read all about the cancellation policy in this article.
The FreeFlexer did not show up. What do I need to do?
It can be very annoying when a FreeFlexer does not show up. You can therefore assign a no-show to the FreeFlexer, which will lower the attendance percentage. You can also claim €100,- compensation from the FreeFlexer, which means that the FreeFlexer will not be able to take on any more jobs until they have been paid. Read here how to grant a no show. Accidentally claimed a no show claim or changed your mind about it? No problem, please contact our support department.
What are flexpools and how can I invite FreeFlexers for them?
If a FreeFlexer has worked satisfactorily, then you can invite him or her to your flexpool. This is a group of exceptional freelancers who have proven to perform in this particular role. Learn how to invite FreeFlexers here. The advantages of a flexpool are that these FreeFlexers can automatically be accepted and that your shifts will be brought to the attention of your flexpool.
How do I add another company or location?
If you are the representative of a large company with multiple locations and/or businesses, you can add them to your main profile. You can do this on the platform under the "My Companies" option. Here it is explained exactly how.
How do I add a new user?
You can easily add a colleague yourself via the platform and/or assign roles to different colleagues. This can be done via the menu option 'Companies'. Click on the name of the relevant location, go to the 'users' tab and add or (de)select roles.
What costs are involved in posting shifts on Temper?
As a client, you are free to determine the rate for the shifts you place. For every hour worked you pay us € 3,90 usage fee. Per function there is a minimum rate, find it here.
How does the invoicing work for clients?
After you have agreed on the duration of the assignment with a FreeFlexer via the checkout, the invoicing process is automatically initiated. Collective invoices are drawn up every two weeks for all FreeFlexers whose checkout you have approved. Invoicing is often done through factoring partner Finqle. Please note that for some FreeFlexers no VAT is calculated. Read here how that works.
What is IB47 and how do I file returns for it?
Before FreeFlexers become entrepreneurs and apply for a VAT ID, they can experience working as a FreeFlexer once through Temper to see if they like it. Because they do not have a VAT-ID yet, no VAT is charged. As the client, you report this to the tax authorities once a year in January via the IB47. We will prepare the IB47 for you.