If you’re cancelling a shift after the cancellation term has expired, you have to arrange a qualified substitute through the platform so you don’t get a no-show. This can be done in a couple of easy steps.
Step 1
Click on the specific shift which will open the shift details. On the right side, you’ll see: ‘Not able to work this shift?’. When the cancellation deadline has passed, you can click on ‘Request substitute’.
Step 2
A new screen will open which will let you cancel your shift. At the bottom of the page, there will be a button saying ‘Find a substitute’. By clicking on this you will place the shift back on the platform so other FreeFlexers can apply for it.
Tip: try to do this as soon as possible. This will increase the chances of you finding a qualified substitute. You can also share your shifts in our Discord community, so that other FreeFlexers get notified of your search for a substitute.
Step 3
When you look at your dashboard, you will now see that you are trying to find a substitute. It is now your responsibility to keep an eye on possible substitutes.
Keep an eye on your e-mail. We will automatically send you a message as soon as a FreeFlexer has applied for your shift and wants to replace you.
The platform shows you exactly which FreeFlexers have applied for your shift. These are all possible substitutes for you.
Step 4
When the FreeFlexers apply for the shift, they will appear on the specific shift page. You get to choose who will replace you, so select and accept your substitute wisely! Choose someone who meets the requirements set by the client. Also, check the on-time and show-up percentage of the FreeFlexer that wants to replace you.
Step 5
Your substitute will checkout of the shift and receive a rating. The rating they receive will also appear in your profile summary.
Your clients will be able to check how frequently you requested substitutes and what their average rating is. This overview can only be accessed if the client specifically wants to check the information regarding the substitutes you chose in the past. It won't affect your own average rating.
Your replacement is working on your behalf, which is why you will receive an invoice afterward. Please note that this invoice will include your invoice address, in order to comply with tax regulations.
This invoice will state the costs of your substitute and the income you get from the client. This will result in your invoice being £0. You won't have to pay anything but will need to include this invoice in your administration.