I am a FreeFlexer / Shifts

Frequently Asked Questions: Shifts

The top 10 shift related Questions & Answers; finding, accepting, cancelling and checking out shifts

Written by Michiel | Temper
Updated over a week ago

Which certificates can be requested for a job?

A Code of Conduct (VOG) may be required from a client.

Written by Jip Rezelman | Temper
Updated over a week ago

In which areas can I work as a FreeFlexer via Temper?

Temper is active in almost everywhere in the Netherlands.

Written by Olivier | Temper
Updated over a week ago

Who are my clients?

Temper is not the client you work for.

Written by Olivier | Temper
Updated over a week ago

Why do I not get chosen?

Below you will find the most common reasons why one does not get chosen and tips on how to increase your chances.

Written by Olivier | Temper
Updated over a week ago

What is the difference between ‘Not chosen’ and ‘Rejected’?

‘Not chosen’ means the client chose someone else. ‘Rejected’ means the client has opted to not work together for this shift.

Written by Olivier | Temper
Updated over a week ago

Can I be kept up to date about shifts on a specific day?

Go to 'Find work' and click the bell icon

Written by Olivier | Temper
Updated over a week ago

Do I have to pay for the meal I have during a shift?

A lot of clients offer a free meal during your shift, but others do charge a minor fee.

Written by Olivier | Temper
Updated over a week ago

I’m already employed. Is it possible to freeflex next to that?

Yes, but this will place you in a higher tax bracket.

Written by Olivier | Temper
Updated over a week ago

What does the lightning bolt mean?

That you’re part of the client’s flexpool and get accepted automatically.

Written by Olivier | Temper
Updated over a week ago

Why can I work only 660 hours a year for a client?

This rule has been called into life in agreement with the Tax Authorities (Belastingdienst).

Written by Olivier | Temper
Updated over a week ago

Are travel costs reimbursed?

Other expenses will not be covered by the client.

Written by Olivier | Temper
Updated over a week ago

What is a flexpool?

A group of FreeFlexers that function optimally in their role at a specific client.

Written by Olivier | Temper
Updated over a week ago

I accidentally left a flexpool. How do I get back in?

The client can send you a new invitation.

Written by Olivier | Temper
Updated over a week ago

How do I increase my chances of being chosen for a shift?

Here are 5 tips to increase your chance of getting chosen.

Written by Olivier | Temper
Updated over a week ago

Do I also get a part of the tip?

Only when you see the “share tip” badge on the shift description page.

Written by Olivier | Temper
Updated over a week ago

How do I apply for a shift?

Click the header “Find work” and choose a shift.

Written by Olivier | Temper
Updated over a week ago

How do I negotiate the hourly rate for a shift?

Apply for a shift and negotiate the hourly rate.

Written by Olivier | Temper
Updated over a week ago

Can I respond to multiple shifts that occur simultaneously?

Yes, that’s possible and will increase your chances of getting a shift.

Written by Olivier | Temper
Updated over a week ago

Why can I not apply to a shift?

You have to register as a FreeFlexer and can’t respond to this particular client as your first shift or as a substitute.

Written by Olivier | Temper
Updated over a week ago

Can I work a shift that has not been placed on the platform?

You can only work a shift once you’ve been hired by the client through the platform

Written by Olivier | Temper
Updated over a week ago

How do the flexible start and end times work?

You will receive the confirmation of the set times before the cancellation policy goes into effect.

Written by Olivier | Temper
Updated over a week ago

I want more information about a shift.

Please contact the client yourself.

Written by Olivier | Temper
Updated over a week ago

Why can I not see a shift that I want to apply for as a substitute?

When you don’t meet the requirements you will not be able to see the shift.

Written by Olivier | Temper
Updated over a week ago

What is the cancellation policy for a shift?

The cancellation policy could be 24, 48, 72 hours or 7 days

Written by Olivier | Temper
Updated over a week ago

What does 'your experience is not sufficient' mean?

I am not able to apply for a shift as the platform says my experience is not sufficient.

Written by Olivier | Temper
Updated over a week ago

What should I pay attention to when applying to a shift?

Tips & tricks for finding the perfect shift.

Written by Olivier | Temper
Updated over a week ago

What are the shift requirements?

Only respond to shifts for which you can meet the requirements.

Written by Olivier | Temper
Updated over a week ago

Why is my registration changed to 'you cancelled', while I didn’t do this?

This could be because you’ve already been accepted to another overlapping shift or because you need a VAT-ID

Written by Olivier | Temper
Updated over a week ago

How can I withdraw an open application?

Go to the shift description page and press 'Cancel my shift '.

Written by Jip Rezelman | Temper
Updated over a week ago

When will my registration be approved for a shift?

We ask clients to accept FreeFlexers 24 hours before the shift begins at its latest but they can, however, also accept you last-minute.

Written by Olivier | Temper
Updated over a week ago

Can I restore an application?

Yes, that is possible. Recover your applications by responding to the same shift again.

Written by Olivier | Temper
Updated over a week ago

How can I cancel my shift?

Cancel shifts without consequences following the cancellation term.

Written by Jip Rezelman | Temper
Updated over a week ago

How do I arrange a substitute?

Follow these 5 steps.

Written by Jip Rezelman | Temper
Updated over a week ago

What if I can not find a suitable substitute?

You will receive a no-show.

Written by Olivier | Temper
Updated over a week ago

What am I entitled to when I have been sent home earlier?

You can request at least 50% when you're meeting the conditions.

Written by Olivier | Temper
Updated over a week ago

I am looking for a substitute, but prefer to work the shift myself.

Reject all applications and click on ‘work shift yourself’.

Written by Olivier | Temper
Updated over a week ago

What if the client asks me to do other work than described in the briefing?

The client deems to consult this with you.

Written by Olivier | Temper
Updated over a week ago

Can I be added to the WhatsApp group to promote my link for replacement?

Send a message via the chat

Written by Olivier | Temper
Updated over a week ago

I’ve found a substitute from outside of the platform. Is this possible?

You remain responsible for the shift.

Written by Olivier | Temper
Updated over a week ago

How can I checkout for a shift?

You will receive a message on the platform that you need to complete the checkout for the shift you just finished.

Written by Jip Rezelman | Temper
Updated over a week ago

When will my checkout be approved?

The client has 7 days to respond to your checkout.

Written by Olivier | Temper
Updated over a week ago

I have filled in wrong checkout times, what now?

Request the client to reject your proposal and submit a new one.

Written by Olivier | Temper
Updated over a week ago

What if there is a disagreement about the checkout with the client?

Get in touch with the client to clear up any misunderstandings.

Written by Olivier | Temper
Updated over a week ago

When do I have to complete my checkout?

You have one week to complete your checkout.

Written by Olivier | Temper
Updated over a week ago

Is the client able to see the rating I have given?

The client can’t see the rating you’ve given.

Written by Olivier | Temper
Updated over a week ago

How does the rating system work?

Written by Jip Rezelman | Temper
Updated over a week ago

My shift got cancelled. How do I complete the checkout?

The client has to cancel you through the platform.

Written by Olivier | Temper
Updated over a week ago

What is a no-show?

Your attendance percentage will decrease and the client is able to give you a fine of € 100,-.

Written by Olivier | Temper
Updated over a week ago

I paid a no show, when can I apply for shifts again?

The system will process your payment automatically. After this, you can proceed on the platform within a maximum of 24 hours.

Written by Olivier | Temper
Updated over a week ago

Can my no-show be removed?

Your no-show can't be removed. Prevent a no-show by finding a substitute.

Written by Olivier | Temper
Updated over a week ago

How can I claim 50% if I have been cancelled?

Click on the orange ‘claim 50%’ button.

Written by Olivier | Temper
Updated over a week ago

What am I entitled to when I get cancelled when the cancellation term has expired?

You have the right to claim 50% of the total shift amount when you get cancelled last-minute.

Written by Olivier | Temper
Updated over a week ago