🇬🇧 How does invoicing work for substitute shifts?

If you arrange for a substitute to cover one of your shifts, they work on your behalf. This means the client’s agreement remains with you, while you hire the substitute to complete the shift. From an administrative perspective, you invoice the client, and the substitute invoices you. To keep the process simple, it’s handled automatically.

In your financial overview, you'll still see two invoices: your invoice to the client and your substitute's invoice to you. The substitute will only see one invoice in their financial overview: their invoice to you.

Please note that the invoice will include each of your company details, like name and invoice address.

Once the client has paid the collective invoice, your substitute will automatically receive the payment. At the same time, both invoices in your financial overview will be marked as Paid.

You'll also receive a transaction statement showing both invoices. Because the invoices are for the same amount, they offset each other, resulting in a net payment of €0 to you.

It's important to keep both invoices, as they form part of your administration as income and costs.