Temper

Nina

Temper | Work to Live

I am a FreeFlexer / Financial

The top 5 most asked questions about the financial side of FreeFlexing

Frequently Asked Questions: Finances

Your Financial Overview has had a big upgrade, with a new overview and an improved invoice section

What is changing in the new financial overview?

🇬🇧 Temper & Payments: Frequently Asked Questions

Frequently Asked Questions

If there is a negative credit status, you carry the debtor risk yourself.

Why isn’t the DirectPay option available?

At the checkout you can choose for two different payment options. DirectPay is the option where you'll get paid minutes after the checkout.

How do I get paid?

Unfortunately, this is not possible because the invoice has already been sent.

Can I change my choice of payment method afterwards?

What are the substitution costs?

If there is a negative credit status, you carry the debtor risk yourself

🇬🇧 Why is DirectPay not possible due to the credit status?

Unfortunately, this is not possible because the invoice has already been sent

🇬🇧 Can I change my choice of payment method afterwards?

Breaks are unpaid, you get paid for the time you worked during a shift

Are breaks paid or unpaid?

🇬🇧 Are breaks paid or unpaid?

Payment within minutes after the checkout has been completed is most frequently chosen!

🇬🇧 How do I get paid?

This is how payments work

You will receive the payment directly after the client has approved your checkout

When will I receive my payment if I have chosen DirectPay?

If the client pays your invoice, you will automatically get paid

When will I receive my payment if I have chosen 'waiting for client to pay'?

This template helps you to quickly send a professional message to a client in case their invoice has expired more than 30 days

Example email to clients in case of expired client invoice

Once the client has paid your invoice, your payment will be transferred to you within one business day

When will I receive the payment of my claim?

This is not possible as Finqle has bought your invoice from you when chose DirectPay.

My DirectPay payment was not on time, can I get the factoring costs back?

Double-check your IBAN, adjust when necessary or add it to your account. Afterwards, contact Support

According to the platform, I have been paid but I haven’t received anything. What do I have to do?

That depends on whether the client has enough capital to pay out your open invoices

The client went bankrupt. Will I still get my money?

You will receive the payment within minutes after the client has approved your checkout!

🇬🇧 When will I receive my payment if I have chosen DirectPay?

When the client pays your invoice, you will automatically get paid

🇬🇧 When will I receive my payment if I have chosen 'wait for client to pay'?

🇬🇧 Example email to clients in case of expired client invoice

Once the client has paid your claim invoice, your payment will be transferred to you within one business day

🇬🇧 When will I receive the payment of my claim?

This is not possible as Finqle has bought your invoice from you when you chose DirectPay.

🇬🇧 My DirectPay payment was not on time, can I get the factoring costs back?

Double-check your account number and sort code, adjust when necessary or add it to your account. After you’ve done this, contact Support

🇬🇧 According to the platform, I have been paid but I haven't received anything. What do I have to do?

I haven't received a payment yet

You are still trying out the platform or you make use of the small enterprise scheme (KOR)

Why is there no VAT on my invoice?

The payment term of 14 or 30 days* will be shown while deciding on what kind of payment method you chose during your checkout

How do I know when the payment term of my invoice has expired?

Your invoice will be sent to the client on the first upcoming Monday or Thursday after the checkout has been confirmed.

When will my invoice be sent to the client?

You can find your invoices under ‘Financial Overview’ in your menu.

Where can I see / download my invoices?

Your invoices will be sent to the client every Monday and Thursday.

Do I have to send invoices myself?

The substitute is contracted by the original FreeFlexer, who is therefore responsible for paying the substitute

🇬🇧 How do payments work for substitutes on Temper?

The payment term will be shown while deciding on the payment method during your checkout

🇬🇧 How do I know when the payment term of my invoice has expired?

Your invoice will be sent to the client on the first upcoming Monday or Thursday after the checkout was confirmed

🇬🇧 When will my invoice be sent to the client?

You can find your invoices in the Financial Overview.

🇬🇧 Where can I see and download my invoices?

Your invoices will be automatically sent to the client every Monday and Thursday

🇬🇧 Do I have to send invoices myself?

Improved financial overviews and invoice details will make it easier to be on top of your finances

What is changing in Temper’s invoicing?

A transaction statement shows which shifts have been included in a specific payment.

What is a transaction statement?

The sales invoice is your invoice to your client.

What is a sales invoice?

A purchase invoice is a bill from a supplier that shows what you bought, how much it cost, and when you need to pay.

What is a purchase Invoice?

🇬🇧 What is a purchase invoice?

In your 'Payments' overview, you can see exactly which shift you were paid for in a single payment

How do I know what shifts I've been paid for?

A deed of assignment is a legal document that records the transfer of rights or ownership from one party to another.

What is the deed of assignment?

🇬🇧 How do I know what shifts I've been paid for?

🇬🇧 What is the deed of assignment?

After your shift, you can find your invoices and other important documents in your financial overview.

🇬🇧What type of documents can I expect after a shift?

What type of documents can I expect after a shift?

You invoice the client, and the substitute invoices you

🇬🇧 How does invoicing work for substitute shifts?

Invoicing

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