Temper

You will receive the payment directly after the client has approved your checkout

When will I receive my payment if I have chosen DirectPay?

If the client pays your invoice, you will automatically get paid

When will I receive my payment if I have chosen 'waiting for client to pay'?

This template helps you to quickly send a professional message to a client in case their invoice has expired more than 30 days

Example email to clients in case of expired client invoice

Once the client has paid your invoice, your payment will be transferred to you within one business day

When will I receive the payment of my claim?

This is not possible as Finqle has bought your invoice from you when chose DirectPay.

My DirectPay payment was not on time, can I get the factoring costs back?

Double-check your IBAN, adjust when necessary or add it to your account. Afterwards, contact Support

According to the platform, I have been paid but I haven’t received anything. What do I have to do?

That depends on whether the client has enough capital to pay out your open invoices

The client went bankrupt. Will I still get my money?

You will receive the payment within minutes after the client has approved your checkout!

🇬🇧 When will I receive my payment if I have chosen DirectPay?

When the client pays your invoice, you will automatically get paid

🇬🇧 When will I receive my payment if I have chosen 'wait for client to pay'?

🇬🇧 Example email to clients in case of expired client invoice

Once the client has paid your claim invoice, your payment will be transferred to you within one business day

🇬🇧 When will I receive the payment of my claim?

This is not possible as Finqle has bought your invoice from you when you chose DirectPay.

🇬🇧 My DirectPay payment was not on time, can I get the factoring costs back?

Double-check your account number and sort code, adjust when necessary or add it to your account. After you’ve done this, contact Support

🇬🇧 According to the platform, I have been paid but I haven't received anything. What do I have to do?

Temper | Work to Live

I haven't received a payment yet

Find answers and get help from Intercom Support and Community Experts

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