Once you’re hired for a shift, you’re responsible for it. After all, you’ve entered an assignment agreement with your client. Your client expects you to arrive on time, stay for the whole duration of the shift, possess all listed skills and follow the instructions in the briefing.
Please keep in mind that if you break the assignment agreement, your client may issue a no-show and request a £50,- compensation fee.
Find a substitute
Of course unexpected situations may happen. You could be sick for example. So what to do when you can no longer make it to your shift and the cancellation term has expired?
The best way to avoid a no-show is to arrange a substitute. Our tip: promote your replacement shift among your friends. If they haven't joined Temper yet, you can invite them and get a cash bonus! You can also advertise your substitute shift to other FreeFlexers in our Discord community.
Contact the client
But what if you’re not able to find another eligible FreeFlexer? Contact your client as soon as possible and inform them about your situation.
Most clients share their phone number or email address. You’ll find their contact details below the company's address or mentioned in the briefing. If no details are provided - use Google and search for a proper phone number or email address online. Alternatively, visit the client in person before the shift.
Try to come to an agreement
If your client agrees to waive the £50,- compensation fee, then make sure to not complete your own checkout. Whenever you indicate that you didn’t work, a no-show is given by default. Instead, ask your client to choose a no-show without a compensation fee for your shift, directly via their Temper account. This option should be marked by the client within 7 days, so while your checkout is still open. Otherwise the system will automatically issue a no-show.
If you’ve already received a no-show with a fee, but your client agrees to have it removed - ask them to contact Support. With a proper confirmation coming directly from your client, we’ll be able to delete the fee.
Compensation for the client
Your client can still decide to implement a no-show with a fee even though you informed them before the shift that you can’t come. It’s important to understand their position. Because of your absence they might have faced losses, which means they are allowed to seek compensation. Keep in mind there are policies for both sides of the agreement. If it was the client who cancelled your shift last-minute, you’d be entitled to claim 50% of the total shift amount.