You receive a no-show when you don’t work your shift because you don’t meet the pre-agreed requirements or other reasons. It’s possible that due to reasons beyond your own control, you weren’t able to make it to your shift or find a substitute. For example:

  • Being ill.

  • Disturbance/delay on your way to the shift.

  • Not meeting the shift description requirements.

  • Being accepted last-minute (when you didn’t withdraw your application, you will stay responsible for it).

  • A family member or friend passed away.

How to prevent a no-show?
As a FreeFlexer you are responsible for your own shift. If you can't make it, you need to find a substitute in order to prevent a no-show. When you weren't able to find a substitute, this results in a no-show with a fine of € 100,-. This fine goes to the client as compensation for your last-minute cancellation. If you can't find anybody and can't go yourself, we advise you to give a heads up towards the client. We know it’s a strict policy but our platform wouldn’t be able to function as well as it does now without it.

When can a no-show be deleted?
No-shows can't be deleted. The client has the option to either give you a fine or not while processing a no-show. If you can't make it anymore and let the client know you are searching for a substitute and will keep them updated, clients are more likely to not claim the fine.

Can my attendance percentage be restored?
Your attendance percentage can never be restored. 'Bad luck situations' are included in the percentage. When you’ve had a no-show, your show-up percentage will decrease. When it happens again, your percentage will drop even more and eventually turn red. This is the reason that every time such a thing happens, this needs to be reported on your profile. 

No-shows are important because they show a realistic percentage of the attendance of the FreeFlexer so that the client can see if it has happened before. If you are a new FreeFlexer, your percentage will turn red immediately. Therefore it’s important to leave a good impression, especially when just starting out.

You have received a no-show while the client cancelled you.
If a client called you with the message they don’t need you for the shift anymore, they need to cancel you via the platform. It’s unfair if they processed this shift as a no-show while they cancelled you. If you found yourself in a situation like this, contact the client and ask why they gave a no-show instead of cancelling you. We advise you to contact them via mail or WhatsApp. You can then send your conversation with the client to our chat so that our support department can help you out.

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