The client may issue a no-show when you couldn’t make it to your shift or were not able to find a substitute, or when you did not meet the pre-agreed requirements.

How to prevent a no-show?

As a FreeFlexer you are responsible for your own shift. If you can't make it, you need to find a substitute. When you’re not able to find a substitute, your client may decide to give you a no-show and require a €100,- compensation to be paid. This fee serves as a compensation for the client. When you can’t come yourself and fail to find a replacement, we’d advise you to contact the client straight away. If you update the client as soon as possible and let them know you are searching for a substitute, clients are more likely to not claim a fee.

What do I do when I disagree with a client about a no-show?

After the client marked you as a no-show during their checkout process, you can dispute it via the platform if you feel this was not justified. You can provide a reason for disputing the no-show and provide proof or documentation to back up your decision to dispute. The disputed no show will then return to your client. They can then review your message and documentation, and decide to withdraw your no-show entirely, to just waive the compensation fee and they can indicate if they still want to work with you in the future. You can only dispute a no-show once and it is always up to the client to decide.

Can my attendance percentage be restored?

If the client decides to withdraw the no-show percentage entirely, your attendance percentage remains unaffected. If they decide to keep the no-show as is, your show-up percentage will decrease. When it happens again, your percentage will drop even more and eventually turn red.

No-shows reflect a realistic percentage of the attendance of the FreeFlexer. If you’re a new FreeFlexer with a no-show, your percentage will turn red immediately. It’s important to leave a good impression, especially when just starting out.

You have received a no-show while the client cancelled your shift

If a client canceled your shift last-minute because they didn’t need help anymore, they need to cancel the shift via the platform. Giving a no-show in such a situation is incorrect. If you believe you’ve received a no-show incorrectly, do dispute the no-show.

I came to an agreement with the client after the checkout was completed

Should you and the client have come to an agreement after the checkout and dispute were completed already? Then the client can inform our customer support team to still have the no-show or compensation fee removed.