The FreeFlexer did not show up. What should I do?

Give a no-show to the FreeFlexer via the platform

Natalia | Temper avatar
Written by Natalia | Temper
Updated over a week ago

It's very inconvenient when a FreeFlexer does not show up. It can cause you serious problems. However, if this happens you can hold FreeFlexers accountable, by issuing them a no-show. But perhaps even more reassuringly, you will have the option to claim €100,- from the FreeFlexer for the no-show.

When a no-show appears on the FreeFlexer's profile, the attendance percentage in their profile goes down. If you claim, the FreeFlexer will not be able to respond to future shifts until they pay a fine of €100,- through the platform.

How can you issue a no-show?

  1. Go to the shift's job page and open the day in question;

  2. Click on the dots in the card of the FreeFlexer;

  3. Click on: 'no-show'.

  4. Confirm whether you want to issue the fine.

Important note: If a FreeFlexer does not pay the fine via the platform, you will not receive compensation.

Would you like a new FreeFlexer to come and fill the shift as soon as possible?

  1. Post a new shift with a starting time as late as possible. This gives the FreeFlexers time to respond.

  2. Increase the hourly rate to make the shift attractive to the FreeFlexers. Tip: turn on automatic acceptance.

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