After youâve worked your shift you need to confirm the hours youâve worked at the client, rate them, let us know whether youâd like to work there again and choose the preferred payment method. You can checkout like this:
Go to your âDashboardâ.
Go to your past shifts.
Click on the shift youâd like to checkout from.
The page with the shift details opens and a yellow button saying âComplete checkoutâ will appear. Click on it.
Follow the steps and complete the checkout.
You have 7 days to complete your checkout. If youâre not doing so in time, you will be blocked from applying to new shifts, until youâve completed your outstanding checkout. Once youâve completed your checkout, the orange text âwaiting for approvalâ will show. The client also has7 daysto complete your checkout.
I didnât work, what do I do now?
In the case where you didnât work, you can still complete the checkout. The checkout screen will first ask you whether youâve worked or not. You will then answer this question with âNoâ. You can choose to answer âI couldnât make it to the shiftâ or âThe shift got cancelledâ.
If you fill in that you couldn't make it, the system will now provide you with the opportunity to leave a message for the client, in which you can state the reason for not showing up. You can also attach a document, a doctorâs note for instance. This information will then be forwarded to the client, who can make a decision on whether to impose a no-show and a potential compensation fee. Read more about no-shows in this article.
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Was it the client that cancelled? Then the client needs to process this cancellation via the platform, which will allow you to claim 50% of your expected income, should the cancellation have been made too late. Read more about how to perform your checkout if the client cancelled in this article.
Tip: During the checkout, youâre supposed to fill in the hours youâve actually worked. Were you sent home earlier than expected? This means you have the right to check out 50% of the hours you were supposed to work.