After the shift, both you and the client complete the checkout process. Once your checkout has been approved by the client, you’ll receive an automatic confirmation email from Temper. In this notification, you can see how many stars you were given (half points are also possible).
Clients use the following scale:
1 star = unacceptable, 1.5 stars = very poor performance, 2 stars = poor performance, 2.5 stars = needs a lot of improvement, 3 stars = needs improvement, 3.5 stars = needs small improvement, 4 stars = meets expectations, 4.5 stars = great performance, 5 stars = outstanding
If your client has additional feedback about your performance - a personal note will be added. Even if the rating you received seems unfair, we advise you to take the feedback to heart and try to improve yourself.
This feedback note (if added) and number of stars for a particular shift is visible only to you, in the email. Your potential clients can only see the general rating on your profile - the average of all your evaluations. For example, if you have 50 shifts rated with 5 stars and one shift with 3 stars, this lower rating won’t affect your general score too much. Your profile will still look attractive!
It’s important for our platform to allow both sides to share their honest experience. For this reason, your client can’t see how many stars you granted them.
Do you believe the client gave you a lower rating unintentionally? You can reach out to them and have a conversation. If your client wishes to correct the number of stars given, they can contact Support. With their direct confirmation, we’ll be able to overwrite your rating.