Once you’re hired for a shift, you’re responsible for it. After all, you’ve entered an assignment agreement with your client. Your client expects you to arrive on time, stay for the whole duration of the shift, possess all listed skills and follow the instructions in the briefing.
Please keep in mind that if you break the assignment agreement, your client may issue a no-show and request a €100,- compensation fee.
Find a substitute
Of course unexpected situations may happen. You could be sick for example. So what to do when you can no longer make it to your shift and the cancellation term has expired?
The best way to avoid a no-show is to arrange a substitute.
Our tip: join our Temper Community on Discord to promote your replacement shift.
Contact the client
But what if you’re not able to find another eligible FreeFlexer? Contact your client as soon as possible and inform them about your situation.
Most clients share their phone number or email address. You’ll find their contact details below the company's address or mentioned in the briefing. If no details are provided - use Google and search for a proper phone number or email address online. Alternatively, visit the client in person before the shift.
Try to come to an agreement
If your client agrees to waive the €100,- compensation fee and withdraw the no-show entirely, then they can indicate this during their checkout. You however don’t need to wait for them. During your own checkout you can already indicate that you did not show up and leave a message to the client in which you mention the agreement that was made. If there was no verbal agreement yet, you can also state the reason for not showing up here. You can also attach a document to provide proof or back-up for your provided explanation.
Compensation for the client
Your client can still decide to issue a no-show with a fee even though you informed them before the shift that you can’t come. It’s important to understand their position. Because of your absence they might have faced losses, which means they are allowed to seek compensation.
Keep in mind there are policies for both sides of the agreement. If it was the client who cancelled your shift last-minute, you’d be entitled toclaim 50% of the total shift amount.