Payment of your invoices is processed by factoring/debtor company Finqle. Whenever you choose the option ‘wacht op betaling opdrachtgever’ (wait for payment of client), Finqle will automatically transfer the money as soon as the client has paid the full invoice.
Clients have up to 14 or 30 days* to pay the invoice after they have received it. As soon as this pre-agreed payment term has passed, Finqle will start sending them reminders on your behalf. You can always find the relevant payment term for your shift in your shift's assignment agreement. Do keep in mind that the invoice date is defined by the date the client received the invoice, and not by the date you have worked. Clients receive a collective invoice from Finqle every Monday and Thursday. These collective invoices include the invoices of all FreeFlexers that have worked with them the previous week.
What if my invoice has expired?
If you have not received any form of payment within the payment term, it’s understandable that you would like to know what’s going on. It’s customary to give the client another 14 days to fulfil the payment. If your invoice has been expired for 14 days or more, we advise you to contact our customer service department. Just start a chat with us. We'll then forward your concern to Finqle, so they can increase efforts of following up on your due invoice with the client. Just make sure to have all relevant information ready; invoice reference, shift date and the name of your client.
How do I make sure, I get paid in time in the future?
We recommend you to choose 'direct payment'. With this payment option you will get paid within 3 or 5 working days after your checkout has been confirmed by the client. This option costs 2.9% of your invoice.
* In rare cases, the payment term may be 45 or 60 days. The number of days can be found in the assignment agreement.