Payment of your invoices goes through the factorisation company Finqle. When the platform says that you have been paid but you haven’t received anything yet, it’s possible that the bank still needs one day to process your payment. Pay extra attention to the weekends, in which the banks don’t process payments.
Please double-check your IBAN (bank account number) in your profile.
If after 2 days you still haven’t received your payment, please check whether your IBAN (full bank account number) is correctly saved in your profile. Click on your name in the right top corner and scroll down to “My Profile”. Scroll down to you IBAN and invoice information. Is the bank account number correct? Please send a message to the chat or an email to [email protected].
Is the IBAN correctly in your profile? Please contact us on [email protected] or via the chat. Is the IBAN incorrectly? Please adjust this to the correct IBAN after which the payment will be made to your bank account within 4 business days.