Payment of your invoices is processed by factoring company Finqle. Whenever you choose the option ‘wait for payment of client’, Finqle will automatically transfer the money as soon as the client has paid the full invoice.

Payment term

Clients have up to 14 or 30 days* to pay the invoice after they have received it. As soon as this pre-agreed payment term has passed, Finqle will start sending them reminders on your behalf. You can always find the relevant payment term for your shift in your shift's assignment agreement. Do keep in mind that the invoice date is defined by the date the client received the invoice, and not by the date you have worked. Clients receive a collective invoice from Finqle every Monday and Thursday. These collective invoices include the invoices of all FreeFlexers that have worked with them the previous week.

What if my invoice has expired?

If you have not received any form of payment within the payment term, it’s understandable that you would like to know what’s going on. It’s customary to give the client another 14 days to fulfil the payment. Be aware as well that business payments sometimes take longer. It is also part of the debtor risk that you run as a self-employed person. If your invoice expired over 30 days ago, we’d advise you to contact our Support team via chat. We'll then forward your concern to Finqle, so they can increase efforts to follow up on your invoice with the client. Just make sure to have all the relevant information ready; invoice reference, shift date and the name of your client.

How do I make sure I get paid in time in the future?

We recommend that you choose 'direct payment'. With this payment option you will get paid within 3 or 5 working days after your checkout has been confirmed by the client. This option costs 2.9% of your invoice.

* In rare cases, the payment term may be 45 or 60 days. The number of days can be found in the assignment agreement.