After you’ve worked your shift you need to confirm the hours you’ve worked at the client, rate them, let us know whether you’d like to work there again and choose the preferred payment method. You can check out like this:
Go to your dashboard.
Go to your past shifts.
Click on the shift you’d like to check out.
The page with the shift details opens and a yellow button saying ‘Complete checkout’ will appear. Click on it.
Follow the steps and complete the checkout.
You have 7 days to complete your checkout. If you’re not doing so in time, you will be blocked from applying to new shifts, until you’ve completed your outstanding checkout. Once you’ve completed your checkout, the orange text ‘waiting for approval’ will show. The client has 7 days to complete your checkout.
I didn’t work, what do I do now?
In the case where you didn’t work, you can still complete the checkout. The checkout screen will first ask you whether you’ve worked or not. You will then answer this question with ‘No’. You can choose to answer ‘I couldn’t make it to the shift’ or ‘The shift got cancelled’.
If you fill in that you couldn't make it, the system will now provide you with the opportunity to leave a message for the client, in which you can state the reason for not showing up. You can also attach a document, a doctor’s note for instance. This information will then be forwarded to the client, who can make a decision on whether to impose a no-show and a potential compensation fee. Read more about no-shows in this article.
Was it the client that cancelled? Then the client needs to process this cancellation via the platform, which will allow you to claim 50% of your expected income, should the cancellation have been made too late. Read more about how to perform your checkout if the client cancelled in this article.
Tip: During the checkout, you’re supposed to fill in the hours you’ve actually worked. Were you sent home earlier than expected? This means you have the right to check out 50% of the hours you were supposed to work.