These are the 10 most frequently asked questions. Click on the link and find a quick answer immediately.
What do I need to know before I start FreeFlexing?
When you're working through our platform, you are a FreeFlexer. Freeflexing means working for yourself and having the freedom to decide which jobs on our platform you want to pick up. Lots of freedom, but there are some responsibilities. Read all about it in this article.
My ID document is rejected. Why?
It's great that you want to register. To be able to start you need to have a valid ID. Valid forms of identification are: a passport or identity card from an EEA country or a residence permit issued by the Dutch government. Driving licenses are not accepted. Read all about it in this article.
How do I apply for a VAT-ID?
You're able to try one shift on our platform hassle free. But in order to continue as a freelancer, you'll need to register with the Tax Authorities. This is easy-peasy, but we also like to give you a hand. This article explains everything.
When will I receive my VAT-ID?
The Tax Authorities is the institution that processes your application. That can take about two weeks from the time they receive the application. Have you called in our help? Then it will also take a few days on our side to process your request. You can read all about it here.
Are the hourly rates listed gross or net?
Keep in mind that you work as a freelancer, in other words as an entrepreneur. You'll have to pay VAT on your income. The rates you see on the platform are exclusive of VAT. This means that on top of these rates you will be paid 21% VAT. Read more about it here.
How and when will I be paid?
You will receive your payment on the bank account number you entered in your profile. When will you receive your payment? That depends on the payment option you chose or that was possible for the specific client. Did you choose direct payment through factoring partner Finqle? Then you can be paid within three working days after the completed checkout. If not, you will have to wait for payment from the client. Want to know more? Check out this article.
I have not received my payment yet. How is that possible?
Unfortunate if you have to wait longer than planned. Of course, the time of payment depends on which payment option was chosen for your shift. It's quite common that a client needs a bit more time than the set payment term. This is not unusual for business payments. Read all about what you can do in that case in this article.
I need to cancel my shift. What do I do now?
Unfortunate if you have to cancel your shift, but that can happen. Important to know is that every shift has a cancellation period. Has that period not yet passed? Then you can cancel without consequences. Has the term already expired? Inform your client as soon as possible and find a replacement immediately. Both parties have the right to claim compensation for late cancellation. Maintaining good relations and a solid reason can help you avoid paying a fine. Read more here.
I have received an unjustified no show fine. What can I do?
Do you disagree with the client's no show fine? Keep in mind that the fine was claimed by your client, not Temper. We can't decide to waive it for them, so please contact them yourself. If they let us know that it was indeed unjustified, we can remove that fine for you. Read all about it here.
What taxes do I have to pay, and when?
Because you work as a FreeFlexer, as an entrepreneur, you receive income on which you have to pay taxes. There are quarterly VAT payments, but income tax is also relevant to you. Read more about the taxes you have to deal with here.